Madani99 Privacy Policy – Personal Data Protection for Malaysian Members

madani99 (operating under the domain madani99.best) understands that privacy is a matter of great importance to Malaysian users. In today's digital world, personal information is a valuable asset and we take full responsibility for protecting it appropriately.

This Privacy Policy applies to all personal information collected by madani99 through our platform – including the madani99.best website, all games offered (live casino, slots, poker, lottery, Sports Betting, and e-sports), and all communications between you and our support team. It also applies to information collected through cookies and other tracking technologies used within our platform.

This Policy is designed to comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia, the primary legislation governing the processing of individuals' personal data in Malaysia within the context of commercial transactions. madani99 takes its legal obligations under the PDPA seriously and operates in accordance with the seven data protection principles set out in the Act.

madani99 collects various types of personal information from our members. The table below provides a comprehensive overview of the data categories collected and how they are obtained:

madani99 does not collect special categories of sensitive personal data such as health data, biometric data, political views, or religious information, except in very specific and limited circumstances that require your explicit consent beforehand.

madani99 uses personal data collected solely for legitimate and transparent purposes. The following are the primary reasons we use your information:

Marketing Communications: madani99 may send you marketing communications about promotions, bonuses, and the latest offers via email or in-platform notifications. You have the right to opt out of marketing communications at any time through your account settings or by contacting our support team. Essential service communications (such as transaction confirmations and security notifications) are not included in this category and will continue to be sent even after a marketing opt-out.

madani99 does not sell, rent, or trade members' personal data to third parties for their own marketing or commercial purposes. This is an absolute and unwavering commitment. However, there are limited circumstances in which madani99 may need to share your information with certain parties:

• Payment Providers: Information required to process your financial transactions may be shared with Malaysian e-payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and banks that provide FPX and DuitNow services. Such sharing is strictly limited to the information necessary to complete the relevant transaction.
• Game Providers: To provide high-quality games to our members, madani99 works with internationally licensed game providers. These providers may receive limited technical data necessary to operate the games – they are bound by strict confidentiality agreements with us.
• Legal Requirements: madani99 may disclose personal information when required to do so by Malaysian law, court order, or a lawful request from the relevant authorities.
• madani99 Rights Protection: In very limited circumstances, information may be disclosed to protect madani99's legal rights, prevent fraud, or in the context of a legitimate legal defense.

In all of the above data sharing instances, madani99 ensures that any sharing is conducted on a need-to-know basis and that recipients of the data are bound by appropriate confidentiality obligations.

madani99 implements a range of technical and organisational measures to protect your personal data from unauthorised access, accidental disclosure, alteration, or destruction. The key safeguards we employ include:

• 256-bit SSL Encryption: All communications between your browser and the madani99 platform are protected with 256-bit TLS/SSL protocols — bank-grade encryption that ensures data transmitted between your device and our servers cannot be read by any unauthorised party.
• Data-at-Rest Encryption: Sensitive data stored in our databases – including financial information and verification credentials – is encrypted at rest using industry-standard encryption.
• Internal Access Controls: Access to members' personal data within madani99's internal systems is restricted based on the principle of least privilege — only staff with a legitimate need to access specific data are permitted to do so.
• Real-Time Monitoring: The madani99 security team monitors the platform 24 hours a day to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: madani99 conducts regular security assessments and penetration testing to identify and address any vulnerabilities in our systems before they can be exploited.
• Two-Factor Authentication (2FA): We encourage all members to enable 2FA on their accounts as an additional layer of security that protects your account even if your password is compromised.

While we take all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure against every threat. It is therefore important that you also take precautions on your end — such as using a strong, unique password and never sharing your login credentials with anyone.

Platform madani99 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for the platform's core functionality — such as maintaining your login session and ensuring security features work correctly. These cookies cannot be disabled without affecting your use of the platform.
• Performance Cookies: Collects information about how visitors use our platform — which pages are visited most often, time spent on each page, and any errors encountered. This information is used in aggregate and anonymized form to improve the platform.
• Functional Cookies: Allows the platform to remember your preferences and settings — such as your preferred language, display settings, and game preferences — to provide a more personalized experience on future visits.
• Analytics Cookies: Used to gain deeper insight into usage patterns for the development and improvement of the madani99 platform. All analytics data is processed anonymously.

Managing Cookies: You can manage your cookie preferences through your web browser settings. Most browsers allow you to view, delete, or block cookies. Please note that disabling certain cookies may affect the functionality of the platform. madani99 and your overall experience.

madani99 retains members' personal data for as long as necessary to fulfil the purposes of collection stated in this Privacy Policy, or as required by applicable Malaysian law — whichever is longer.

As a general guide to data retention periods:

• Active account data: Retained for as long as your account remains active on the madani99 platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial records.
• Support communication logs: Retained for 2 years from the date of the last interaction for reference and dispute resolution purposes.
• Data after account closure: Once an account is closed, your personal data will be retained for the period required by law (typically 5–7 years) before being permanently deleted or anonymised.
• KYC Data: Identity verification documents are retained for as long as required under applicable anti-money laundering legislation.

Once the specified retention period has elapsed, your personal data will be securely deleted or fully anonymized so that it can no longer be linked back to you.

As a member madani99 and individuals protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

Platform madani99 is strictly for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18. If you are a parent or guardian and believe that your underage child has registered with or provided personal information to madani99 without your knowledge, please contact us immediately.

In the event that madani99 finds that personal information has been collected from an individual under 18 years of age, the account in question will be closed immediately and all related data will be deleted as quickly as possible in accordance with secure procedures. Any balance in the account will be held pending an investigation to determine the appropriate method of return.

madani99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features we introduce. All amendments will be published on this page along with the updated effective date.

For significant amendments that affect how we use your personal data, madani99 will provide reasonable notice via your registered email or through a prominent in-platform notification before any amendment takes effect. This gives you the opportunity to review the changes and make an informed decision about your continued use of our platform.

It is your responsibility to review this Privacy Policy page periodically to stay informed of any changes. Your continued use of the madani99 after the effective date of any amendment will be considered acceptance of the updated Privacy Policy terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how madani99 manage your personal data, please contact our Privacy Officer through the following channels:

• Privacy Email: support@madani99.best – please state "Data Privacy Enquiry" in the subject line to ensure your email is promptly directed to the right team.
• Live Chat: Contact our support team via live chat on the madani99 platform and request to be connected with our data privacy team.

Requests relating to your data rights (access, correction, deletion, and so on) will be processed within 21 business days. If we require additional time to process your request for reasonable cause, we will notify you within the initial 21-day period.

If you are not satisfied with how madani99 handles your privacy queries or complaints, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia, who is responsible for overseeing PDPA compliance in Malaysia.